Ideas for making better technology decisions.

Start with the workflow, not the software.

Before selecting a technology platform, understand how work actually happens. Mapping workflows can reveal delays, duplication, manual activities and information gaps that technology can address.

This approach prevents organizations from selecting software simply because it is popular and instead encourages decisions based on actual requirements.

Automate repetition while preserving human judgment.

Automation is most valuable when applied to predictable, rules-based activities. This allows people to spend more time on tasks requiring context, accountability, creativity and judgment.

Make information useful before making it beautiful.

A dashboard is only useful when its underlying information is accurate, consistent and connected to decisions.

Good analytics therefore begins with understanding what should be measured and why that measurement matters.

Design for the person using the system.

Simple navigation, clear language, responsive interfaces and accessible interactions can have a major effect on whether a digital product is actually useful.